Modification History
Release |
Comments |
Release 1 |
This Unit first released with ICA11 Information and Communications Technology Training Package version 1.0 |
Unit Descriptor
This unit describes the performance outcomes, skills and knowledge required to design and implement procedures that measure the performance of a website and compare them to the initial design specifications.
Application of the Unit
This unit applies to frontline technical support personnel who are required to confirm the functionality of websites.
Testing involves significant judgement in planning, design, evaluation, technical or leadership and communications functions related to services, operations and processes.
Licensing/Regulatory Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement but users should confirm requirements with the relevant federal, state or territory authority.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Element |
Performance Criteria |
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1. Document and define performance criteria |
1.1 Review performance specifications and determine benchmark criteria 1.2 Validate and document performance functions 1.3 Select measurement methodology and test on website 1.4 Validate each performance function separately 1.5 Record and document metric tools using appropriate methodology 1.6 Prepare performance benchmarks and seek agreement on criteria with the client |
2. Validate performance measures |
2.1 Develop inspection and test plans to validate performance measures throughout the performance cycle 2.2 Test performance functions and record results according to technical documentation standards 2.3 Compare results of performance function testing to benchmark 2.4 Redesign functions that do not meet appropriate performance benchmarks 2.5 Re-implement functions that have been redesigned in performance testing 2.6 Document benchmarks and obtain sign-off |
3. Obtain sign-off |
3.1 Validate and document performance standards and benchmarks 3.2 Submit methodology and function testing document and results to client for approval 3.3 Review client comments and make changes as appropriate 3.4 Obtain sign-off for website testing procedure |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit.
Required skills
- communication skills to liaise with internal and external personnel on technical, operational and business-related matters
- literacy skills to:
- interpret feedback
- interpret organisational guidelines
- record results
- numeracy skills to:
- take test measurements
- measure statistics
- interpret results
- evaluate performance
- planning and organisational skills to:
- develop procedures
- plan, prioritise and monitor own work
- technical skills to:
- conduct tests
- design tests
- evaluate tests
- interpret design specifications.
Required knowledge
- applicability of copyright and intellectual property to website development
- Australian Computer Society Code of Ethics
- client business domain, including client organisation structure and business functionality
- current industry-accepted hardware and software products
- desktop applications and operating systems as required organisational guidelines
- queuing systems, workload metrics and user request classes
- standard generalised markup language (SGML) and associated standards
- standard web-testing procedures and optimisation tools
- website design methods and standard website structures.
Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Evidence of the ability to:
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Context of and specific resources for assessment |
Assessment must ensure access to:
Where applicable, physical resources should include equipment modified for people with special needs. |
Method of assessment |
A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:
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Guidance information for assessment |
Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, where appropriate. Assessment processes and techniques must be culturally appropriate, and suitable to the communication skill level, language, literacy and numeracy capacity of the candidate and the work being performed. Indigenous people and other people from a non-English speaking background may need additional support. In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Client may include: |
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Technical documentation standards may include: |
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Unit Sector(s)
Web